We aim to process refunds promptly. However, the timing of your refund is often beyond our control and may depend on your card issuer or bank. If you experience a delay, we recommend contacting your card issuer or bank first before reaching out to Tickete. Here are some general timeframes:

• For most wallet transfers, refunds typically take about two working days.
• Credit/debit card refunds may take longer, usually between two to seven working days.

Please keep in mind that there may be cancellation fees as per our Terms and Conditions. We'll notify you of any applicable fees via email or phone. Your satisfaction is important to us, and we're here to assist you throughout the process.