The partner canceled my booking, but I haven't heard from Tickete about it. What should I do?
If the partner has canceled your booking, their first attempt is usually to find an alternative date that suits you. If that doesn't align with your plans, please rest assured that we will make sure a full refund is processed promptly. You should expect to receive an email confirming the cancellation, and the refund will be handled within 3-5 business days using the original payment method.
However, we understand that sometimes emails might go astray. So, if you were notified about the cancellation by the provider but haven't received our confirmation, please don't hesitate to reach out to us at . We are committed to assisting you further and ensuring that you have a smooth resolution. Your satisfaction and peace of mind are our top priorities.